Privacy Policy

Last Updated: January 2025

Welcome to Tebowa's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and safeguard your information when you use our fresh fruit and vegetable delivery service.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, place an order, or contact us. The information we collect includes:

  • Personal Identification Information: Name, email address, phone number, and delivery address
  • Payment Information: Credit card details, billing address, and transaction history
  • Order Information: Product preferences, delivery schedules, and special dietary requirements
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and delivering your orders of fresh fruits and vegetables
  • Managing your account and providing customer support
  • Sending order confirmations, delivery updates, and service notifications
  • Improving our website functionality and user experience
  • Personalizing your shopping experience with product recommendations
  • Processing payments securely and preventing fraudulent transactions
  • Complying with legal obligations and resolving disputes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party delivery partners and payment processors who assist in fulfilling your orders
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with any merger, sale, or acquisition of our company
  • With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, regular security audits, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Data portability to another service provider

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Order history and transaction records are typically maintained for accounting and legal compliance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Company: Tebowa

Email: [email protected]

Phone: +44 20 7946 0872

Address: 15 Willow Walk, London, SE1 2RR

Thank you for trusting Tebowa with your fresh fruit and vegetable delivery needs. Your privacy is important to us.