Terms and Conditions

1. General Information

Tebowa operates a fresh produce delivery service, providing high-quality fruits and vegetables directly to your doorstep. Our service is available to customers within our designated delivery areas.

Company Name: Tebowa
Address: 15 Willow Walk, London, SE1 2RR
Email: [email protected]
Phone: +44 20 7946 0872

2. Acceptance of Terms

By using our website and services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you do not agree with any part of these terms, you must not use our services.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However:

• Product availability is subject to seasonal variations and stock levels
• We reserve the right to substitute items with equivalent alternatives of similar or better quality if specific products are unavailable
• Product images are for illustrative purposes and actual items may vary in size, color, and appearance
• All weights and measurements are approximate

4. Orders and Pricing

4.1 Placing Orders

Orders can be placed through our website. Once submitted, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch your items.

4.2 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Delivery charges are additional and will be clearly stated before checkout. We reserve the right to modify prices without prior notice, but changes will not affect orders already confirmed.

5. Payment

Payment must be made at the time of ordering through our secure payment gateway. We accept major credit cards, debit cards, and other payment methods as indicated on our website. All transactions are processed securely, and we do not store your complete payment card details.

6. Delivery

6.1 Delivery Areas and Times

We deliver to specified postcodes within our service area. Delivery times are estimated and provided during checkout. While we make every effort to deliver within the scheduled timeframe, delays may occasionally occur due to circumstances beyond our control.

6.2 Delivery Requirements

• Someone must be available to receive the delivery at the specified address
• If no one is available, we may leave the order in a safe place at your discretion
• We are not liable for orders left unattended at your request

7. Quality Guarantee and Returns

We are committed to delivering fresh, high-quality produce. If you are not satisfied with your order:

• Contact us within 24 hours of delivery at [email protected] or +44 20 7946 0872
• Provide photographic evidence of any quality issues
• We will offer a refund, replacement, or credit at our discretion

Due to the perishable nature of our products, we cannot accept returns of items that have been accepted in good condition.

8. Cancellations and Modifications

You may cancel or modify your order up to 24 hours before the scheduled delivery time without charge. Cancellations made within 24 hours of delivery may incur a cancellation fee. To cancel or modify an order, contact us immediately at [email protected].

9. Limitation of Liability

To the fullest extent permitted by law, Tebowa shall not be liable for any indirect, consequential, or incidental damages arising from the use of our services. Our total liability for any claim shall not exceed the value of your order.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Tebowa and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

11. Privacy and Data Protection

We take your privacy seriously. Personal information collected during the ordering process is handled in accordance with our Privacy Policy and applicable data protection regulations. We will never share your information with third parties without your consent, except as necessary to fulfill your order.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.